Background
This global technology company specializes in artificial-intelligence-based data-driven customer engagement, optimizing workforce performance, and contact center services for Fortune 500 companies. The company’s products include prebuilt platforms as well, with personalized, data-driven artificial intelligence capabilities.
The Challenges
The company needed to transition to a new reporting platform in a very short timeline. The new platform had to integrate with its existing applications and platforms, and be easy to maintain and update. The company also sought to add new reporting functionality.
The Solution
The Bold Reports® cloud-based reporting solution emerged as the ideal choice. Its ability to be implemented in a tight deadline made it stand out from other solutions.
The Approach
The Key to Fast, Efficient Customer Service Reporting
The company chose to transition to Bold Reports® due to its quick and easy integration capability. It required minimal resources to set up, making it possible to meet the very tight project deadline.
Real-Time Updates for Effortless Product Maintenance
With Bold Reports, the company automatically receives new releases, updates, and patches in real time. This greatly simplifies product maintenance, which is a top priority for the company.
The transition to the new reporting platform was successful. The company was able to integrate Bold Reports® by Syncfusion® seamlessly with their existing apps and platforms. Moreover, with Bold Reports’ rich feature set, the company gained additional viewing and exporting functionality, allowing users to access reports in the most common formats: PDF, Excel, CSV, Word, PowerPoint, XML, and HTML.
